Skip to content
PROMPTit
EnglishEN DeutschDE FrançaisFR EspañolES ItalianoIT 日本語JA 한국어KO 中文（简体）ZH NederlandsNL PolskiPL Português (Brasil)PT SvenskaSV

Still stuck? Contact support

PROMPTit Troubleshooting

Send the task ID, feature and Error Log to the team by email or WhatsApp.

If a fix in this Help Center did not solve the problem, the PROMPTit team is happy to look at your task.

Include your myshopify.com address, the task ID and name from History, the feature you used, your Condition Prompt and instructions, and a screenshot of the Error Log. Links to one or two affected products help the team reproduce the issue quickly.

Related articles

My task failed Read the Error Log, fix the cause, then use Retry task. The task completed but images were not changed Usually no image matched your condition. Loosen the condition or check the product source. My task stays Pending Pending tasks wait for the running task to finish; check what else is in the queue.